Academic and Professional Qualifications
Au Ngoc Tran holds advanced academic qualifications specializing in hospitality and event management, complemented by specific certifications in specialized business areas.
- Master of Business – Tourism and Event Management, completed in October 2011 at Victoria University, Melbourne, Australia.
- Bachelor of Business Administration – International Hospitality Management, completed in June 2008 at NHL Stenden University of Applied Sciences, Leeuwarden, The Netherlands.
Cerifitcate
- Wine and Spirits Certification – WSET® Level 2 Intermediate Certificate in Wine and Spirits, obtained in July 2006.
- Management Training – Certification of completion in Workplace Discrimination and Harassment – Legal Compliance (Victoria, Australia) (October 2010), and training in KPI System from PACE Institute of Management (April 2019).
- Languages – Vietnamese (Native language) and English (Fluent speaking, reading, writing).
- Areas of Expertise – Core expertise includes Leadership and training, Strategic partnership, Strategic business planning, Process improvement, Risk management, Business development, Production development, Event management, Hospitality management, and Project coordination.
Teaching Experience and Quality Management
Ms. Au has experience in both formal collegiate instruction and corporate training and development, demonstrating a commitment to knowledge sharing and maintaining high standards. His career objective explicitly seeks a career that will allow him to share his knowledge and experience with students and gain additional experience in teaching at the collegiate level.
Teaching Experience
- Hospitality English Teacher (Viet Uc College, October 2011 – September 2012): Taught both hospitality and English skills to undergraduate students who had varied experience and English proficiency levels.
- Curriculum Development: Developed new activities to expand learning opportunities and practical knowledge for students.
- Career Guidance: Provided guidelines for the development of students’ career paths.
Quality Management and Training (Corporate Context)
His managerial roles involved implementing standards and enhancing workforce performance:
- Workforce Development: At Hong Phuc Duc Co., Ltd, he developed a skilled workforce and implemented on-boarding and training plans to ensure employee retention.
- Standards and Regulations: He increased standards and regulations and implemented policies in the company handbook for hiring.
- Social Program Implementation: He implemented a skills training program designed to help ethnic minorities and disadvantaged teenagers.
- Process Improvement (Financial): At Hilton Fort Lauderdale Beach Resort, he implemented a project to reduce the loss of kitchen amenities in each suite, which resulted in lower than 5% loss per annum.
Research and Achievements
While the sources do not list formal academic research (publications or grants), Ms. Au’s achievements are demonstrated through high-level managerial contributions, operational efficiency improvements, and successful coordination of major, high-profile events.
Strategic and Financial Achievements
- Refining Profit Margins: As Assistant Director at Hong Phuc Duc Co., Ltd (2012–2019), he contributed to critical decision-making processes and refined profit margins through the provision of precise strategies.
- Customer Relations: Developed excellent customer relationships and maintained competitive pricing.
Major Event Coordination
Ms. Au played a significant organizational role in several major events during his time at Sheraton Saigon Hotel and Towers and Hilton Fort Lauderdale Beach Resort:
- International Events: He coordinated the Miss Universe 2008 Gala Dinner and the 19th Asian Corporate Conference by Asia Society.
- High-Profile Client Events: He organized the 2007 Super Bowl Weekend for Anheuser-Busch executives.
- Operational Success: He coordinated with different in-house departments, suppliers, and clients to prepare for events, ensuring smooth operation during and after events
